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Got an issue? Our staff is here!
Submit a report, appeal a ban, submit a void or request a PD. Our staff team reviews every ticket and will get back to you as soon as possible.
Select a category below to open a ticket. Our team will review it shortly.
You may encounter bugs or missing features. If you run into any issues with the site itself, please DM Safe on Discord so we can fix it.
Once your ticket is submitted you will receive a confirmation email. Make sure you enter your email correctly and save the access code shown after submitting: that code is your private key for checking the ticket's status.
OPEN A TICKET
Seen someone breaking the rules? Submit a report and our staff will look into it.
Do you wish to appeal your ban? Submit an appeal with your case and we will review it.
Do you wish to appeal your warning? Submit an appeal with your case and we will review it.
Died unfairly during a PD? Provide proof and we will review whether it should be voided.
Want to request a PD? Write up a detailed request and our LT will consider it.
Already submitted a ticket? Enter your ticket ID and email to view its status.
QuirkBound is run by Bound To Play. Privacy questions and requests: use the request form at the bottom of this page.
When you submit a report, appeal or PD request we store: your Discord username, your email address, your Discord user ID if you provide it and everything you write in the form (including proof links). Reports also include the username or ID of the player you are reporting. Our moderation bot keeps punishment records (case ID, severity, category, date) linked to Discord user IDs, and a copy of those records is stored with the website so the appeal lookup can show you your own record.
To handle your ticket, to email you updates about it, to run fair and consistent moderation (which needs a punishment history) and to keep the site and the game community safe. We do not sell data and we do not run ads or analytics trackers on this site.
Tickets and records are stored in Google Firebase (Firestore). Google may process this data on servers inside and outside the EU under its EU data-transfer safeguards. Emails are sent through EmailJS. Staff are notified of new tickets through Discord. This site also loads its fonts from Google Fonts, which means your IP address is sent to Google when a page loads. These providers process data on our behalf.
We keep tickets and their messages for as long as we need them to handle your request and to deal with follow-ups, repeat reports and abuse of the ticket system. Punishment records are kept for as long as they are relevant to moderation; records that enforce a permanent ban are kept for as long as that ban stands. When you send a valid deletion request, we remove the data we no longer need for these purposes.
Reports can contain information about players other than the person submitting them. We use that information only to investigate the report under our community rules.
You can ask for a copy of the data we hold about you. You can also ask us to correct it, to delete it, to restrict how we use it or to stop using it. If you are not happy with how we handle your data you can complain to your national data protection authority. We respond to requests within one month. Note: deleting your data does not automatically undo moderation decisions; punishment records needed for moderation may be retained where the law allows it.
If this policy changes, the date at the top changes with it.
Staff